Shipping policy

We aim to process and dispatch all orders within 1–2 business days.

Delivery timelines are in accordance with the shipping service selected at checkout (Tracked 24, Tracked 48, International). Please refer to the estimated delivery timeframe provided at checkout for your chosen service.

Once your order has been dispatched, you will receive a confirmation email with tracking details.

Please ensure your shipping address is entered correctly at checkout, as we are not responsible for delays or failed deliveries due to incorrect information.

If you experience any issues with your delivery, please contact us at hello@donnafranca.co.uk and we’ll be happy to help.